Order Terms & Personalization Approval

These terms apply to orders placed with Semper Fi Awards. By placing an order, the customer confirms that the product selections, personalization, artwork, shipping information, and payment information submitted with the order are accurate.

Personalization Approval and Final Sale

The customer is responsible for reviewing and approving all names, ranks, dates, wording, spelling, punctuation, capitalization, artwork, insignia, product choices, sizes, materials, finishes, medallions, lettering styles, and shipping information before submitting the order.

Once production begins, every engraved, personalized, and custom product is final sale and cannot be canceled, returned, exchanged, or refunded for a customer-entered error, an approved proof, an incorrect selection, or a change of mind.

If Semper Fi Awards makes a production error, or an item arrives damaged, defective, or materially different from the confirmed order, the normal remedy is repair, remake, or replacement. A refund will be provided only when required by law or when a conforming replacement cannot reasonably be provided.

Proofs and Live Previews

A live preview or proof is a production aid and may not reproduce exact screen colors, engraving darkness, line breaks, scale, or placement. Approval authorizes production. Any requested correction must be received before production begins.

Customer-Supplied Artwork

By submitting artwork, photographs, logos, seals, emblems, or insignia, the customer represents that they have permission to use the submitted material and authorizes Semper Fi Awards to reproduce it solely to fulfill the order. The customer is responsible for the quality and accuracy of submitted files.

Production, Shipping, and Order Changes

Production time is separate from carrier transit time. Contact us immediately about a requested change or cancellation. Rush or custom orders may enter production immediately. If an order cannot be shipped within the promised time, the customer will receive any notice and cancellation or refund option required by law.

Policy and Contact

Review the complete Refund, Return, Cancellation & Remake Policy. Questions should be sent to AmericanLife@msn.com before placing the order.