Refund, Return, Cancellation & Remake Policy
Last updated: September 17, 2026
Semper Fi Awards creates many products specifically for the person, unit, organization, branch of service, or occasion named in the order. Please review all names, ranks, dates, spelling, punctuation, artwork, product options, and shipping information carefully before submitting your order.
1. Engraved, Personalized, and Custom Products Are Final Sale
Once production begins, all engraved, etched, laser-marked, printed, imprinted, photographed, logoed, custom-cut, custom-assembled, or otherwise personalized products are final sale. They cannot be returned, exchanged, or refunded because they cannot be resold.
No return, exchange, or refund will be provided for a personalized or custom product because of:
- A change of mind or an unwanted gift;
- Customer-entered spelling, grammar, punctuation, capitalization, date, rank, unit, branch, title, or wording errors;
- An incorrect product, size, material, finish, medallion, emblem, lettering style, or other option selected by the customer;
- A duplicate or accidental order that was not canceled before production began;
- Low-quality, incomplete, or incorrect artwork, photographs, logos, or files supplied by the customer;
- An error visible on a proof or preview approved by the customer; or
- Normal production tolerances or normal variations in natural materials.
Exception for our error, damage, or defect: If Semper Fi Awards makes a production error, or an item arrives damaged, defective, or materially different from the confirmed order, our normal remedy is to repair, remake, or replace the affected item at no charge. A refund will be issued only when required by law or when we cannot provide a conforming replacement within a reasonable time.
2. Customer Responsibility for Personalization
The personalization information submitted with the order is treated as the production copy. The customer is responsible for checking all wording and selections before checkout, including names, ranks, dates, spelling, punctuation, capitalization, branch or unit information, insignia, medallions, product size, material, finish, and shipping address.
Live previews and on-screen mockups are intended to help visualize the design. Screen colors, type size, line breaks, engraving darkness, and exact placement may vary slightly from the finished product because of product shape, material, grain, lighting, monitor settings, and the engraving or printing process.
3. Proof Approval
When a proof is provided, the customer must review it carefully. Approval authorizes Semper Fi Awards to produce the item as shown. Errors visible on an approved proof are the customer’s responsibility. Any requested change must be submitted before approval and before production begins.
4. Order Changes and Cancellations
Contact us immediately when an order must be changed or canceled. A full cancellation refund may be available only when the request is received before design work, material ordering, engraving, printing, assembly, or other production has begun.
Once production or special-order procurement begins, the order cannot be canceled, returned, exchanged, or refunded. Rush orders may enter production immediately and may not be cancelable.
5. Damaged, Defective, or Incorrect Items
Inspect the order promptly after delivery. Report shipping damage, a manufacturing defect, or a Semper Fi Awards production error within 7 calendar days after delivery.
Please provide:
- The order number;
- A description of the problem;
- Clear photographs of the entire item and the affected area;
- Photographs of the shipping box, packing materials, and shipping label when damage occurred in transit; and
- Any other information reasonably needed to evaluate the claim.
Keep the product and all original packaging until the claim is resolved. Do not return an item without authorization. When a claim is approved, Semper Fi Awards will provide instructions and will repair, remake, or replace the affected item as appropriate. This reporting procedure does not limit any right that cannot legally be waived.
6. Returns of Eligible Non-Personalized Products
Standard products that have not been engraved, personalized, altered, assembled to order, specially ordered, or marked final sale may be returned within 30 calendar days after delivery, provided that they are unused, undamaged, in their original packaging, and in resalable condition.
Return authorization is required before shipment. The customer is responsible for return shipping unless the return is caused by our error or a verified defect. Original shipping charges are not refundable except when required by law or when the return results from our error. Approved refunds are issued to the original payment method after the returned item is received and inspected.
The following non-personalized products are not returnable unless damaged, defective, or sent incorrectly:
- Clearance, closeout, discontinued, or final-sale merchandise;
- Special-order products or materials obtained specifically for the customer;
- Products that have been used, installed, altered, damaged, or returned without the original packaging; and
- Products missing parts, accessories, documentation, or protective materials.
7. Natural Materials and Production Variations
Wood grain, wood color, stone or marble pattern, leather texture, metal finish, glass, acrylic, anodized surfaces, and engraving darkness can vary naturally. These normal variations make each product unique and are not defects. Minor differences in positioning, scale, line breaks, or color that fall within normal production tolerances are also not defects.
8. Shipping Delays and Non-Delivery
If we cannot ship an order within the promised time, we will provide notice and, when required, allow the customer to agree to the delay or cancel the unshipped order for a full refund. If an order is not shipped, any required refund will be made to the original payment method rather than solely as store credit.
9. Incorrect or Undeliverable Address
The customer is responsible for providing a complete and accurate shipping address. A personalized item returned by the carrier because of an incorrect, incomplete, refused, or undeliverable address remains final sale. We will contact the customer to arrange reshipment, and additional shipping charges may apply.
10. How to Request Assistance or Return Authorization
Before returning any product, contact Semper Fi Awards and include the order number and a description of the issue.
Email: AmericanLife@msn.com
Website: https://semperfiawards.com/
Unauthorized returns may be refused or returned to the sender.
11. Rights Required by Law
Nothing in this policy excludes, restricts, or replaces any consumer right or remedy that cannot legally be waived. When applicable law provides greater protection than this policy, the applicable law controls.